6/1/2023 0 Comments Microsoft lync tutorialsIf they would not like to take it click the ‘Hold’ button again and resume the conversation with the callerĪ question we get asked is about managing multiple conversations at once. If they would like to take the call, click the ‘connect this call’ button and it will connect the call. In your contact list, click the recipient’s phone icon – this will connect you to the recipient to determine whether or not they wish to take the call When on a call click the ‘Consult before transferring’ button – this will place the call on hold. Since much of this is not unique to the Attendant we will focus on what is, “Consulting” the recipient before transferring You can ‘Consult’ with the intended recipient before you transfer.You can place a call on hold or park it for another receptionist to answer.Once on the call you have a variety of choices When you receive a call, a desktop alert appears on the right side of the task bar, as well as the incoming message area on the leftĭouble click the alert to answer the call On the left we have the conversations – this is where calls or IM’s will be viewed and the user can interact with themįrom the contact list you can place a phone call, start an instant message session, create an email, or start a conference with any of your contactsLet’s take a look at receiving calls.The Attendant is divided into two main area The Lync Attendant is used primarily for receptionists within organizations that have Microsoft Lync deployed to their employees The Microsoft Lync Attendant is a call management application that helps manage many simultaneous calls. I won’t be covering basic functions that are standard in Lync – I will primarily focus on functions that are unique to the Lync Attendant This video will focus on Lync Attendant primarily based around receptionist usage With the release of Microsoft Lync 2013, we have gotten a lot of requests to do a video demo of the Lync Attendant and how it works. Hey everyone, my name is Adam Lee, I’m a Marketing Coordinator for PEI Feel free to email or call with questions or for a Lync demo! This video is a brief walkthrough of the Microsoft Lync Attendant Console and some of its functionality.
0 Comments
Leave a Reply. |